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Terms of Service

Last updated: March 7, 2026

These Terms of Service ("Terms") govern your use of the Candles mobile application ("App") operated by Mikasa Labs ("we", "us", "our"). By using Candles, you agree to these Terms.

1. Eligibility

You must be at least 13 years old to use Candles. By creating an account, you represent that you meet this age requirement.

2. Your Account

You are responsible for maintaining the security of your account and all activity under it. You agree to provide accurate information when creating your account and to keep it up to date.

3. Acceptable Use

You agree not to:

  • Use Candles for any unlawful purpose or in violation of any applicable laws
  • Send harassing, abusive, or inappropriate messages through the App
  • Attempt to access other users' accounts or data without authorization
  • Interfere with or disrupt the App's infrastructure or services
  • Use automated tools, bots, or scripts to access the App
  • Upload malicious content or attempt to compromise the App's security

4. Gift Cards

Gift cards purchased through Candles are processed by our third-party provider, Tillo. By purchasing a gift card:

  • You agree to pay the stated amount for the gift card
  • Gift cards are non-refundable once issued
  • Gift card availability and terms are subject to the issuing brand's policies
  • We are not responsible for issues with gift card redemption at the brand level
  • Gift card values and availability may vary

5. Content & Messages

You retain ownership of any content you create or share through Candles (messages, photos, videos). By sharing content through the App, you grant us a limited license to store, process, and deliver that content to intended recipients.

6. Privacy

Your use of Candles is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

7. Account Termination

You may delete your account at any time from the App's settings. We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice. Upon termination, your data will be deleted in accordance with our Privacy Policy.

8. Disclaimer of Warranties

Candles is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the App will be uninterrupted, error-free, or free of harmful components.

9. Limitation of Liability

To the maximum extent permitted by law, Mikasa Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of Candles, including but not limited to loss of data, loss of profits, or damages related to gift card purchases.

10. Indemnification

You agree to indemnify and hold harmless Mikasa Labs from any claims, damages, or expenses arising from your use of the App or violation of these Terms.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of Candles after changes are posted constitutes acceptance of the revised Terms. We will notify you of material changes through the App.

12. Governing Law

These Terms are governed by the laws of the United States. Any disputes shall be resolved in accordance with applicable law.

13. Contact Us

If you have questions, contact us at support@candles.app.